CONTACT US

Email us at umby@umby.co for any general inquiries

ORDERS

When will I receive my order?

Our shipping rates all offer tracking services.  Your order will ship in 1-2 business days. 

Can I cancel or modify my order?

Unfortunately, we are unable to change or cancel an order. Please contact us at orders@umby.co regarding any returns on items purchased though umby.co

Do you ship internationally?

Yes! However, due to COVID, we have paused our international shipping and hope to offer that again soon!

RETURNS

Can I return or exchange my order?

We will accept returns on unused items purchased on umby.co within 30 days of purchase. We do require the original packaging and tags with the product. While shipping and handling charges are not refunded, you may initiate a return by emailing orders@umby.co

What if I received a defective product?

We are committed to bringing you high quality, well-designed products. If you feel you have received a defective product, please send an email with pictures to returns@umby.co

GENERAL UMBY QUESTIONS

Is Umby a non-profit?

No, we are a social business committed to making a positive social impact. We believe in the power of building a movement for protection by creating ways for individuals to contribute is large and small ways. With each purchase, Umby provide insurance for families in need.

 

GIVING

Where is my donation going?

With each purchase, Umby provides health, life, agriculture and natural disaster insurance for families in need. 

We work with a network of partners to identify and support families that need a safety net.  Each Umby purchase includes a donation directed towards a family and helps pay their insurance premium for the coverage they need. Microinsurance, a unique type of insurance offered by community organizations, grassroots banks, local development agencies and international relief efforts, offers a safety net for at-risk families. Microinsurance, although similar to traditional insurance, is specifically designed with micro-premiums, micro-payouts and the specific needs of at-risk families in mind. 

Note: Each Umby provides insurance to one family for one year, in addition, each Umby also contributes to a Rainy Day Fund to support COVID and other disaster relief efforts. 

 

JOIN US

How can I get involved?

We are building a movement for protection and interested in partnering with others in that effort. For inquires related to volunteering and partnerships, email us at umby@umby.co