Our shipping rates all offer tracking services. For current product available via kickstarter or by pre-order we will send updates on shipping status within 48 hours of receiving the order.
Can I cancel or modify my order?
Unfortunately, we are unable to change or cancel an order. Please contact us at regarding any returns on items purchased though umby.co
Can I return or exchange my order?
We will accept returns on unused items purchased on umby.co within 30 days of purchase. We do require the original packaging and tags with the product. While shipping and handling charges are not refunded, you may initiate a return by emailing
What if I received a defective product?
We are committed to making high quality, well-designed products. If you feel you have received a defective product, please send an email with pictures to
GENERAL UMBY QUESTIONS
Is Umby a non-profit?
No, we are a social business committed to making a positive social impact. We believe in the power of building a movement for protection by creating ways for individuals to contribute is large and small ways. With each purchase, Umby provide insurance for families in need.
Where is my donation going?
With each purchase, Umby provides health, life, agriculture and natural disaster insurance for families in need.
We work with a network of partners to identify and support families that need a safety net. Each Umby purchase includes a donation directed towards a family and helps pay their insurance premium for the coverage they need. Microinsurance, a unique type of insurance offered by community organizations, grassroots banks, local development agencies and international relief efforts, offers a safety net for at-risk families. Microinsurance, although similar to traditional insurance, is specifically designed with micro-premiums, micro-payouts and the specific needs of at-risk families in mind.
Note: Each Umby provides insurance to one family for one year, in addition, each Umby also contributes to a rainy day fund to support COVID and disaster relief efforts.
How can I get involved?
We are building a movement for protection and interested in partnering with others in that effort. For inquires related to volunteering and partnerships, email us at